Can I request a copy of all the data qqvictory holds about me?

Yes. Log in, go to Account Settings, then select Privacy & Data to download your activity log. Alternatively, email support@qqvictory.top with your account email and the subject line 'Data Access Request'. We will respond within 30 calendar days.

Reference

How qqvictory Handles Your Personal Data

Our Privacy Policy tells you exactly what data we collect when you open an account, make deposits via DANA, OVO, GoPay or QRIS, and use any part of…

Data encrypted at rest & in transitDANA, OVO, GoPay, QRIS transaction records protectedAccount data access request within 30 daysNo sale of personal data to third partiesIndonesia-specific data handling

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What Data We Collect and Why

qqvictory Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account, we collect your name, email address, phone number, and the payment method you choose — whether that is DANA, OVO, GoPay, or QRIS. We also log device identifiers and session data so we can secure your login and detect unusual activity.

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Transaction records tied to your chosen payment rail are stored for a minimum of five years to meet financial record obligations. We do not collect more data than is needed to operate your account, process withdrawals, or respond to your support requests. Any data shared with
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payment processors — such as DANA or OVO — is governed by their own terms, and we only pass the minimum fields required to clear your transaction. Use of this platform depends on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

You can submit a data access request, correction request, or deletion request through any of the three channels below. Our privacy team reviews incoming requests every business day between 08:00 and 22:00 WIB, including from accounts registered in Yogyakarta and other Indonesian regions. We aim to acknowledge your request within 24 hours and resolve it within 30 calendar days of receipt.

Team online

Live Chat

Open the chat widget inside your account dashboard at any time between 08:00 and 22:00 WIB. A privacy-trained agent will log your request and send a confirmation reference number within minutes.

Email Support

Send your data request to our privacy inbox at [email protected]. Include your registered account email and the type of request — access, correction or deletion — so we can route it immediately.

Account Settings

Log in, go to Account Settings, then select Privacy & Data. You can download your activity log or submit a formal data request directly from that page without contacting support.

DATA HANDLING STANDARDS

Six Ways We Protect Your Account Data

From the moment you complete registration through to each QRIS or GoPay transaction, your data moves through encrypted connections and is stored on access-controlled servers.

End-to-End Encryption

All data sent between your device and our servers — including DANA and OVO payment instructions — travels over TLS 1.3 encryption. This applies on mobile browsers and the desktop site equally, wherever local law permits access.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to see which sections of the lobby you visit most. You can adjust cookie preferences from the footer of any page; disabling analytics cookies does not affect your account functionality.

Account Security Controls

Two-step verification is available on all accounts. If you enable it, every login from a new device triggers an OTP sent to your registered phone number before access is granted — adding a layer independent of your password.

Data Retention Schedule

Active account data is kept for the lifetime of your account plus five years after closure, in line with financial record obligations. Inactive accounts with no transactions for 24 consecutive months are flagged, and you are notified before any deletion occurs.

Third-Party Sharing Limits

We share data only with payment processors (DANA, OVO, GoPay, QRIS) and identity-verification partners — and only the minimum fields each party needs. We do not sell, rent, or trade your personal data to marketing companies or data brokers.

Your Right to Request Changes

You can request a full export of your stored data, ask us to correct inaccurate fields, or request account deletion through live chat, email, or the Account Settings page. We aim to complete all requests within 30 calendar days.

Your Questions About Our Privacy Policy

The questions below cover the situations Indonesian account holders ask about most — from how QRIS payment data is stored to what happens to your information if you close your account. If your question is not listed here, our support team is available daily from 08:00 to 22:00 WIB via live chat or email at [email protected].

We collect your full name, email address, phone number, date of birth, and the payment method you register — such as DANA, OVO, GoPay or QRIS. We also record device identifiers and IP addresses to protect your account from unauthorised access.

Transaction records from DANA, OVO, GoPay and QRIS are encrypted and stored on access-controlled servers. We retain these records for five years after each transaction to meet financial reporting obligations. Only authorised staff with a specific operational need can access payment logs.

Yes. Log in, go to Account Settings, then select Privacy & Data to download your activity log. Alternatively, email [email protected] with your account email and the subject line 'Data Access Request'. We will respond within 30 calendar days.

We only share data with payment processors (DANA, OVO, GoPay, QRIS) and identity-verification partners, and only the minimum fields each requires. We do not sell, rent, or pass your personal data to advertising networks or data brokers under any circumstances.

Contact us via live chat between 08:00 and 22:00 WIB, or email [email protected] with the subject 'Deletion Request'. Once confirmed, we process account closure and delete non-mandatory data within 30 days, retaining only what financial regulations require.

We use session cookies for login persistence and analytics cookies to improve lobby navigation. You can disable analytics cookies from the footer cookie preferences panel at any time. Disabling them does not affect your ability to deposit via QRIS or access your account.

After account closure, we retain financial and identity records for five years as required by applicable regulations. Data not subject to mandatory retention — such as marketing preferences and browsing history — is deleted within 30 days of the closure date.

How qqvictory Handles Your Personal Data

How to Reach Our Privacy Team

Live Chat

Email Support

Account Settings

Six Ways We Protect Your Account Data

End-to-End Encryption

Cookie Policy

Account Security Controls

Data Retention Schedule

Third-Party Sharing Limits

Your Right to Request Changes

Your Questions About Our Privacy Policy

01 What personal data does qqvictory collect when I open an account?

02 How is my DANA or OVO payment data stored?

03 Can I request a copy of all the data qqvictory holds about me?

04 Does qqvictory share my data with third parties?

05 How do I request that my account data be deleted?

06 What cookies does qqvictory use and can I turn them off?

07 What happens to my data if I close my account?

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